How can we help?
Answers to common questions. Still stuck? Write to us.
Contact us
Use the form below. We reply by email.
Scanning
How do I get the best identification?
- Fill the frame with one plant, in good light and in sharp focus.
- Flowers, fruit and leaves are the most telling. Add close-ups if you can.
- For a health check, photograph the affected leaves or stems up close.
The result is wrong. What can I do?
When there are other likely plants, tap “Not quite? Other matches” on the result to see them. Picking the right one tells our identification provider, Kindwise, that the first answer was wrong (while photo checks with Kindwise are on), which helps improve future identifications. If none fits, try a closer, sharper photo of the leaves or flowers.
It says “Hmm, no plant here”.
Wiz couldn't find a plant in that photo. Tap “Retake photo” and get closer, so leaves or flowers fill the frame, with less background and better light. PlantWiz names plants only, not people, pets or objects.
How reliable is the plant doctor?
It lists the most likely causes with their confidence and step-by-step treatment. Results are automated estimates, so for valuable plants or crops, check with a local expert.
PlantWiz Pro
How many free scans do I get?
Your first scan is free. PlantWiz Pro includes up to 20 scans an hour and 60 a day (fair use), which keeps the service fast for everyone.
How do I cancel my subscription or free trial?
Open Settings on your iPhone, tap your name, then Subscriptions, and choose PlantWiz. To avoid being charged, cancel at least 24 hours before your trial or current period ends. Deleting the app doesn't cancel a subscription.
I paid but PlantWiz still shows the paywall.
Tap Restore at the bottom of the paywall, or Restore purchases on the PlantWiz Pro card in the Me tab, using the same Apple Account you bought with. If it still doesn't work, write to us with the form below.
How do I get a refund?
Purchases are handled by Apple, so refunds are too. Request one at reportaproblem.apple.com.
Your data
Who is PlantWiz for?
PlantWiz is for people 18 and over only.
Do I need an account?
No. The app never asks for your name or email. Your garden is stored on your phone and, if iCloud is on, in your own private iCloud.
How do I delete my data?
Go to Me → Delete my data. This erases what our server keeps for your app, the data on your phone and the PlantWiz data in your iCloud. If your phone is offline, the app asks our server again automatically the next time it's online. It doesn't cancel a subscription (see above). Read more in our Privacy Policy.
Plant poisoning emergency? If a pet or person may have eaten a plant, contact a vet or poison control right away. In the US: Poison Help 1-800-222-1222, or the ASPCA Animal Poison Control Center (888) 426-4435. Elsewhere, call your local emergency number.